Online Shopping - FAQs
We hope that we've made our shop simple and easy to use.
If you're having issues with using our online shop, or have any queries, please email us at sales@goodonefoods.co.nz and one of our friendly team will be happy to help you out.
Pricing
All prices are in New Zealand Dollars and are inclusive of any Goods and Services Tax ("GST") unless stated to be otherwise but are exclusive of delivery charges.
All prices are correct when published. We reserve the right to alter prices at any time.
An invoice will be emailed to you at the email address you supply when you place your order. You are responsible for ensuring that your contact details are correct.
Payment Options
We use a secure payment gateway and accept the following credit cards: Visa, MasterCard and American Express
Coupon Codes
If you have a coupon code, you can enter the code during the checkout process of our online store. The discount associated with our code will be deducted off the total item value (excluding shipping). Some coupons have an expiry date or are single-use, so if your code is not being accepted this may be why.
Buy on Subscription
You can choose to buy products as a one-off purchase (default), or buy on subscription.
When you Buy on Subscription, you can create automatic repeating orders of a product. Subscriptions make the process of ordering and paying for products simple and convenient - you simply set-up once, and the rest is taken care of.
You can choose a delivery frequency from the options provided (such as weekly, fortnightly, monthly). Your first order will send straight away, then on the renewal date, we'll dispatch your order, your payment card will be charged automatically, and you’ll be notified by email that your card has been charged and your order is on the way.
Shipping
Orders are dispatched by courier and freight costs are calculated at the checkout. Freight costs are based on weight.
We only deliver to New Zealand addresses.
Read more about our Shipping and Delivery Policy.
Quantity
Simply select the number of packs you would like to order, then click Add to cart. E.g. 2 cartons of 12 1L bottles.
Checkout
At the checkout, you can review your order, adjust your order, continue shopping, and proceed through to payment.
Terms & Conditions
Please read our full Terms & Conditions